4.5 Stars

4.8 Stars

I have rang numerous times to book another appointment. No one answers. I have left 4 voicemails including my telephone no. No response so far. I just want to book an appointment it should not be so difficult

I was unable to attend the pre screening call the day before my appointment and no attempts were made to call me back. I had not been given a specific time and therefore could not block the whole day waiting for the call and when it came in I was busy with a personal emergency. The telephone number was showing as ‘private’ so I couldn’t call back and I did not receive an email with instructions with regards to whether the appointment would still go ahead and had to ring your freephone number. The person who answered the call said she would check and ring me back or send me an email before my appointment was due but this didn’t happen.

as with all things in life availability for evening appointments would be a very welcome feature…being self employed/on a zero hour contract I lose money if I don’t work and sadly I have to get time off work for ‘office hours’ type of appts, therefore late evening appts would be very welcome

5 Stars