5 Stars

4.9 Stars

I’ve had help with my menapause & it’s been the best thing I ever did getting in contact with this clinic. I was treated with kindness & understanding. Kate was so understanding & shows a lot of empathy. Just wish I’d know about the clinic years ago.

Very helpful and polite .. Always letting you know when the procedure was going to start and reassuring throughout the whole process ..

The whole experience was great. Katy was warm and friendly from the first phone call and despite being apprehensive about my appointment, I really had no need and it was such a relief to be able to talk to someone about my issues and know that I was on the road to getting ‘me’ back again. Well done TWHC for opening a clinic in Spain – it’s virtually impossible to find a good women’s health practitioner here and you really are going to provide a lifeline to so many women.

I didn’t like having to stand waiting in the hall. I think you should have a changing area, it all seems a bit casual. The huge questionnaires were a nightmare on a small phone and I had to do them four times (and then didn’t fill them in properly. Are they necessary as they weren’t referred to once and questions are duplicated and most seem totally unrelated to the procedure in hand. Nurse practitioner was brilliant and very easy to talk to

Fantastic experience all slight worries disappeared after speaking to Rebecca who is so professional & kind in her approach to everything

I felt so relax and reassured during the procedure Nurses here are very experienced and they know what they’re talking about. I completed 3 appointments and l will book for every year definitely something that we should do for ourselves as Women self care is so important. I fully recommend this company

The only annoying points about the appointment was trying to get a message to the nurse I was seeing. I had got lost and called the switchboard to ask them to inform my nurse. The lady said she would pass on the message.I then called again and they said they would pass that message on too. Neither of the messages were passed onto the nurse I was seeing.

The telephone staff could do with a bit of more helpfulness otherwise a very outstanding service

Yesterday was my second appointment for NuV treatment. Whilst understanding that Keren is travelling from the West Midlands to run this clinic on your behalf, on both of my appointments she has been delayed by traffic problems. This, of itself, would not be a problem to me but on both occasions she seemed flustered and unfocussed as the consultation began. This is an intimate area of the body and my expectation as I originally signed up for the treatment was that I would be met with calmness and a supportive atmosphere. I challenged Keren yesterday by saying I was a little stressed as I got to the appointment with the aim of her understanding my viewpoint and her response was about her and her journey. I did not feel important and I couldn’t wait to get out of there. If it wasn’t so important to me I would have walked out before the second treatment yesterday. This treatment is not inexpensive. I do not feel like a valued customer, which is further enhanced by the fact that the patient toilet facilities on the floor you hire have been out of order on both of my visits (probably never repaired as it is the same scrappy notice on the door) and yesterday some of the furniture from the room you use had been moved for another clinic, which further flustered Keren. In addition, the waiting area is not attractive, Covid restrictions notwithstanding, and overall I feel it devalues your service offering. I have no concerns regarding Keren’s competence to deliver the treatment but her travel issues are not my concern, and as a professional nurse I feel she should be able to overcome them enough to put them behind her, after an initial apology, and focus on her patient.

4.8 Stars